Shipping Policy

Last Updated: 18 July 2026

At UK Outwear, we are committed to delivering your order safely and efficiently. This Shipping Policy outlines how and when your order will be processed and delivered.

1. Shipping Coverage

We currently ship within the United Kingdom only.
All UK orders qualify for free standard shipping.

2. Order Processing Time

Orders are processed within 2–3 business days (Monday to Friday).
Orders placed before 6:00 PM (UK time) on business days are processed the same day where possible.
Orders placed after 6:00 PM, on weekends, or public holidays are processed on the next business day.

You will receive an order confirmation email once your order has been successfully placed.

3. Delivery Time

Estimated delivery time after dispatch:

6–8 business days (Monday to Friday)

Total estimated time from order to delivery:
8–11 business days.

Please note that delivery times may vary during peak seasons, public holidays, or due to courier delays beyond our control.

4. Shipping Cost

Standard shipping within the UK: Free of charge (£0.00)

There are no additional shipping fees for standard delivery within the UK.

5. Shipping Carriers

We use trusted courier partners including:

Royal Mail
Evri
DHL
Skynet

The carrier used may vary depending on destination and availability.

6. Order Confirmation & Tracking

After placing your order:

You will receive an order confirmation email.
Once your order is dispatched, you will receive a shipping confirmation email including tracking details.

If you do not receive confirmation emails:

Please check your spam or junk folder.
Contact us at info@ukoutwear.co.uk for assistance.

If tracking details are not received within 7 business days, please contact us.

7. Custom or Special Orders

If an order includes customised or special items:

Additional processing time may apply.
Custom items will be processed once details are confirmed.

Delivery timeframes for customised items may differ from standard orders.

8. Order Acceptance & Verification

To protect our customers, we may refuse or cancel an order due to:

Product availability limitations
Pricing errors
Suspected fraudulent or unauthorised activity

In certain cases, additional verification may be required before shipment.

If an order is cancelled, you will be notified and refunded promptly.

9. Delivery Address Accuracy

Customers are responsible for ensuring that shipping details are accurate at checkout. We are not responsible for delays or failed deliveries caused by incorrect address information.

10. Contact Information

Brand Name: UK Outwear
Founder: ABBASI, Abdul Muqsit
Established: 2026
Head Office: 20 Earlsbury Gardens, Birmingham, B20 3AF, United Kingdom
Customer Support
Phone: +447454750772
Email: info@ukoutwear.co.uk
Customer Service Hours: Mon–Fri | 9:00 AM – 6:00 PM